Shop Policies & FAQ
Returns and refunds
Orders can be cancelled within the first 24 hours. After this period all sales are final; this includes pre-order items.
We do not offer refunds, returns, or exchanges. If an item arrives damaged or the order is incorrect, please contact us with your order number, description of issue, and images if relevant within 10 days of delivery. We will do our best to sort everything out
Yes, you can combine shipping on any orders that have not already been shipped. Please contact us as soon as possible if you need to combine orders. Contact form
If one of your orders contains a pre-order item the package will not be shipped until the pre-orders items are available to post
Yes, we ship worldwide! However, the customer is responsible for any custom fees, duties, and/or taxes that may incur.
NOTE: We are currently unable to ship to countries listed here due to COVID-19 restrictions
If your package is taking longer than expected, please contact your local post office first! We can no longer assist once we have posted your items.
Shipping times may currently be delayed due to COVID-19 restrictions, so please be patient. We do not process refunds due to delayed or missing packages, and if your items are retuned to us for any reason you will need to contact us to arrange to have it resent by covering the additional shipping.
For details on grading standards please refer to pin grading
I'm a multimedia artist, and most of my pieces make use of some combination of traditional and digital media. For digital works I use Clip Studio Paint and a HUION drawing monitor.
Yes! You can contact me here, or via email at email@example.com for more information on custom orders and wholesale pricing.